Privacy Policy

1Overview

This Privacy Policy explains how POSITIVE COMMUNICATIONS LLC ("Rowi," "we," "us," or "our") collects, uses, shares, stores, and protects personal information when you use the Rowi mobile application for Android and iOS, the Rowi website at getrowi.app, and related services (collectively, the "Services").

Rowi is a fitness and community app: you log your training sessions, earn points and streaks, take part in a ranking, connect with friends, chat, and talk to an AI coach. This policy describes the data those features need.

By using Rowi you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Services.

2Data Controller and Contact

The entity responsible for the Services and for your personal data is POSITIVE COMMUNICATIONS LLC.

Mailing address: 2 S Biscayne Boulevard, Suite 3200 #742, Miami, FL 33131, United States.

Privacy contact: support@getrowi.app.

3Scope

This Privacy Policy applies to the Rowi app, the Rowi website, account registration, support communications, and any related service that links to this policy.

It does not apply to third-party websites, app stores, or sign-in providers (Google, Apple), which have their own privacy policies.

4Age Requirement

Rowi is intended for people who are 18 years of age or older. Rowi is not directed to children. We do not knowingly collect personal information from anyone under 18. If we learn that a user under 18 has created an account, we will delete the account and its data.

5Information We Collect

We collect only the information the Services need to work:

• Account information: name, email address, username, sign-in method (email and password, Google, or Apple), and the identifiers needed to authenticate you. Passwords are never stored in plain text.
• Optional profile information: date of birth, gender, height, weight, fitness level, training goals, preferred reminder time, a short bio, a profile photo, and the city and country you type in (free text; never read from your device's GPS). You choose whether to provide these; the app works without them.
• Phone number and contacts (optional): if you use "Add from your contacts", you may type your phone number; it is stored in your profile together with a one-way hash so that people who have your number can find you. It is never shown to other users. With your permission the app then reads your contacts on your device, converts each phone number into a one-way hash, and sends only those hashes to our servers to check which contacts already use Rowi. Contact names and numbers never leave your device, and hashes that match no account are not stored. Inviting a contact opens your phone's share sheet; Rowi sends no messages itself. You can remove your number from Edit profile at any time.
• Training content you create: training sessions (sport, description, date, and an optional photo), comments, reactions, friend requests, groups you join, and messages and images you send in chat. When you attach a photo to a session, the app reads the photo's capture date from its metadata on your device, only to display when the workout took place.
• Location label: an optional free-text label you type yourself (for example "Downtown Gym"). Rowi does NOT collect GPS or device location, and never asks for location permission.
• Messages to the AI coach and to support: the text you write to the in-app AI coach and to the in-app support assistant.
• Activity and progress data: points, streaks, achievements, ranking position, and the days on which you opened the app (used for your activity calendar).
• Moderation data: content reports you submit, users you block, and moderation decisions applied to your content.
• Technical data: a push-notification token for your device, your device language, app version, and basic technical data such as IP address processed by our infrastructure for security and operation.

Rowi does NOT collect GPS or device location, and does not use an advertising identifier. Your phone number and contacts are used only if you choose the optional "Add from your contacts" feature, as described above. The app contains no advertising or analytics SDKs.

6Health and Fitness Information

Height, weight, fitness level, training goals, and your training sessions are health and fitness information. We use them only to personalize the AI coach, to display your own progress, and to run the ranking and streaks. We never use them for advertising and never sell them.

Rowi is not a medical service and the AI coach is not a healthcare professional. Nothing in Rowi is medical advice. Consult a professional before starting an exercise program.

7How We Use Your Information

We use personal information to:

• Create, authenticate, and manage your account, including sending verification and password-recovery emails.
• Show your training sessions to your friends and groups, and show your username, name, profile photo, and points in the ranking.
• Compute points, streaks, and achievements.
• Personalize the AI coach with your profile and recent training.
• Deliver in-app and push notifications you have enabled (reactions, comments, friend requests, messages, coach reminders). You can turn them off in the app settings.
• Enable friends, groups, and chat.
• Review content reports, enforce our Terms, and keep the community safe.
• Answer your support requests.
• Protect the security, integrity, and availability of the Services and prevent abuse.
• Comply with legal obligations.

We do not use your information for advertising, and we do not sell it.

8Artificial Intelligence

The AI coach and the in-app support assistant are powered by OpenAI. When you write to the coach, we send OpenAI your message, your recent conversation with the coach, and a summary of your profile (name, goals, fitness level, height, weight, and recent training sessions) so the answer can be personalized. When you write to the support assistant, we send your support message.

Your photos are never sent to OpenAI or to any other artificial-intelligence provider. Session photos are published as you upload them; they are not analyzed by AI.

OpenAI processes this data under its API terms, which do not allow it to use the data to train its models. AI answers may be inaccurate; use your own judgment.

9Who Can See Your Content

• Your training sessions, photos, comments, and reactions are visible to your friends, and to the members of any group you share a session with.
• Your username, name, profile photo, points, and streak appear in the ranking, which all Rowi users can see.
• Your profile page is visible to other users if you set it to public; you can make it private in the app.
• Chat messages are visible only to the participants of that conversation.
• Content reported by the community may be reviewed by our moderation team.

10Service Providers We Share Data With

We share personal information only with the providers that run the Services, and only for that purpose:

• Supabase: hosting, authentication, database, and file storage (United States).
• OpenAI: AI coach and support assistant, as described in section 8.
• Google Firebase Cloud Messaging: delivery of push notifications.
• Resend: sending account emails (verification codes, password recovery, welcome and support emails).
• Google and Apple: only if you choose to sign in with them. We receive your name, email, and an account identifier.

We may also disclose information to authorities, courts, or regulators when required by law or to protect rights, safety, and security, and to a successor in the event of a merger, acquisition, or sale of assets, under this same policy.

We do not share personal information with advertisers, data brokers, or analytics companies.

11Website and Cookies

The Rowi website (getrowi.app) is an informational site. It does not use analytics, advertising pixels, or tracking cookies. It uses only the technical storage strictly necessary to display the site, such as remembering your language. See the Cookie Policy at https://getrowi.app/cookies.

12Legal Bases

Where applicable law requires a legal basis, we process personal information to perform our contract with you (providing the Services), on the basis of your consent (optional profile data, push notifications, sign-in providers), for our legitimate interests (security, abuse prevention, service improvement), and to comply with legal obligations. You can withdraw consent at any time by removing optional data or turning off notifications in the app.

13International Transfers

POSITIVE COMMUNICATIONS LLC is a United States company and our providers operate in the United States. If you use Rowi from another country, your information is transferred to and processed in the United States, where privacy laws may differ from those of your country.

14Data Retention

We keep your account information and the content you create for as long as your account exists. Some operational data is deleted automatically before that:

• Notifications: deleted 90 days after you read them, and in any case after 365 days.
• Moderation and activity logs: deleted after 180 days.
• AI-coach automation logs: deleted after 180 days.
• Daily app-activity records (activity calendar): deleted after 400 days.
• Email verification codes: deleted one day after they expire.

When you delete your account we delete your data as described in section 15. Backup copies are overwritten on our provider's backup cycle and may persist for a short additional period.

15Deleting Your Account and Data

You can delete your account at any time from inside the app: go to Profile, open Settings, and tap Delete account. The app explains what will be removed and asks you to confirm.

You can also request deletion outside the app by emailing support@getrowi.app from the address linked to your account, or by following the instructions at https://getrowi.app/delete-account.

Deleting your account permanently removes your profile, training sessions, photos, points, streaks, achievements, friendships, groups you created, chat messages and images you sent, coach conversations, notifications, and support conversations. Deletion is immediate and cannot be undone. We may keep the minimum records needed to comply with a legal obligation, resolve a dispute, or prevent abuse.

16Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information. You can edit your profile and delete your account directly in the app.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Receive a copy of your data.
• Lodge a complaint with a data-protection authority.

To exercise any of these rights, email support@getrowi.app. We may need to verify that the request comes from the account holder.

17App Permissions

Rowi asks for permission to use your camera and photo library only when you choose to add a photo to a session or your profile, and for notifications if you want to receive them. Rowi asks for contacts permission (read-only) only if you choose "Add from your contacts", and never requests location or microphone permissions. You can change permissions at any time in your device settings; the related feature simply becomes unavailable.

18Security

We protect your information with encrypted connections, row-level access rules in our database so that each user can only reach their own data, hashed passwords, and restricted administrative access. No system is completely secure; use a strong password and contact us immediately at support@getrowi.app if you suspect unauthorized access to your account.

19Changes to This Policy

We may update this Privacy Policy when the Services or applicable law change. The current version is always published at https://getrowi.app/privacy-policy and inside the app, with its effective date. For material changes we will notify you in the app or by email before they take effect.

20Contact

For any privacy question or request, contact POSITIVE COMMUNICATIONS LLC at support@getrowi.app.

Mailing address: 2 S Biscayne Boulevard, Suite 3200 #742, Miami, FL 33131, United States.